Privacy policy

Last Updated: 28th January 2026

1. Introduction

OnsiteIT Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, services, or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

OnsiteIT Ltd

Company Number: 13149628

Registered Address: Unit L, Radford Way, Billericay, Essex, CM12 0BZ

Email: hello@onsiteit.co.uk

Phone: 01206 890597

We are the data controller for the purposes of UK GDPR.

3. Information We Collect

We may collect the following types of personal data:

Contact Information – name, email address, phone number, address.
Account & Service Details – login credentials, service preferences, purchase history.
Technical Data – IP address, browser type, operating system, cookies, and usage data.
Communications – emails, chat messages, and phone calls.

4. How We Collect Your Data

We collect data when you:

Contact us via our website, email, or phone.
Use our services or create an account.
Sign up for newsletters or marketing communications.
Visit our website (cookies and tracking technologies).

5. How We Use Your Data

We use your personal data to:

Provide and manage our services.
Respond to your enquiries.
Process payments and invoices.
Improve our website and services.
Send service updates and marketing communications (with your consent).
Comply with legal obligations.

6. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

Contract – to provide the services you have requested.
Consent – where you have given us permission (e.g., for marketing).
Legal Obligation – to comply with the law.
Legitimate Interests – for business and operational purposes.

7. Sharing Your Data

We do not sell your personal data. We may share it with:

Service providers (e.g., hosting, payment processors, email platforms).
Legal and regulatory authorities when required.
Third parties in connection with a business sale, merger, or acquisition.

8. International Transfers

If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place to protect your data.

9. Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this policy, or as required by law.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing.
Request data portability.
Withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details in section 2.

11. Cookies

We use cookies to improve website functionality, analyse traffic, and enhance your experience. For more details, see our Cookie Policy.

12. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact: