Terms of service

Last Updated: 28th January 2026

1. Introduction

 

Welcome to OnsiteIT Ltd (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website, services, and any related platforms operated by OnsiteIT Ltd (Company Number: 13149628, Registered Address: Unit L, Radford Way, Billericay, Essex, CM12 0BZ).


By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

 

 

 

2. Services Provided

 


We offer IT support, consultancy, and related services as outlined on our website. Service descriptions, pricing, and availability may be updated at any time without prior notice.

 

 

 

3. Eligibility

 


You must be at least 18 years old to use our services. By using our services, you confirm that you have the legal authority to enter into this agreement.

 

 

 

4. User Responsibilities

 


You agree to:

 

  • Provide accurate and up-to-date information when requested.

  • Use our services only for lawful purposes.

  • Not attempt to disrupt, damage, or gain unauthorised access to our systems or data.

 

 

 

 

5. Fees and Payment

 


Where applicable, you agree to pay all fees in accordance with our pricing and payment terms. Payments must be made in full and on time. Failure to pay may result in suspension or termination of services.

 

 

 

6. Cancellations and Refunds

 


Our cancellation and refund policies are outlined on our website or in your service agreement. Where no specific policy applies, refunds are at our sole discretion.

 

 

 

7. Intellectual Property

 


All content, branding, logos, text, graphics, software, and other materials on our website are owned by or licensed to OnsiteIT Ltd. You may not copy, reproduce, modify, or distribute any materials without our prior written consent.

 

 

 

8. Limitation of Liability

 


To the fullest extent permitted by law:

 

  • We are not liable for any indirect, incidental, or consequential damages.

  • Our total liability to you for any claim shall not exceed the amount you paid for the service in question.

  • We do not guarantee uninterrupted or error-free operation of our services.

 

 

 

 

9. Indemnity

 


You agree to indemnify and hold harmless OnsiteIT Ltd from and against any claims, damages, liabilities, and expenses arising from your use of our services or breach of these Terms.

 

 

 

10. Third-Party Links and Services

 


Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of third parties.

 

 

 

11. Privacy Policy

 


Our handling of your personal data is explained in our Privacy Policy, which forms part of these Terms.

 

 

 

12. Changes to These Terms

 


We may update these Terms from time to time. The latest version will be posted on our website, and the date of the most recent changes will be shown at the top of the page. Continued use of our services after changes are made constitutes acceptance of the revised Terms.

 

 

 

13. Governing Law and Jurisdiction

 


These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

 

Contact Us

If you have questions about these Terms, please contact us:


OnsiteIT Ltd

Unit L, Radford Way

Billericay

Essex

CM12 0BZ

Email: hello@onsiteit.co.uk

Phone: 01206 890597